If you are not completely satisfied with your Black Bear Paw Animal Slippers, you may return it for a refund. Items returned mustbe in the condition that they were received with all tags still attached. Merchandise cannot be returned if it has been worn, washed, or damaged. All returns must be authorized in advance and received by us within 30 days of your original purchase. To request a Return Authorization (RA) please contact us at info@crazyforbargains.com or 877-576-5256. (The cost of the item is fully refundable. Shipping is not refundable.)